People seeking medical care at the Accident and Emergency Department are being promised improved service, including reduced waiting time.
Health Minister Lieutenant Colonel Jeffrey Bostic has been speaking as the QEH introduces a new triage station, a minor cases unit and a short stay unit at the A&E.
Mr. Bostic joined senior officials and hospital board members on a tour of the A&E department Saturday morning.
He says the three units will greatly enhance patient care.
Lt. Bostic has also encouraged hospital staff to strive to improve their relationship with the public.
Chairman of the QEH board, Juliette Bynoe-Sutherland has revealed that the hospital will be providing an avenue for patients to air their complaints.
The patient complaints mechanism will be introduced first, in the accident and emergency department.
Safety and security concerns at the Randall Phillips and Winston Scott Polyclinics set to be opened on a 24 hour basis are being addressed.
Minister of Health and Wellness Lieutenant Colonel Jeffrey Bostic gave the assurance noting that meetings have been held with representing trade unions.
The next step is to examine the expressions of interest.