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Uncertainty over pending Digicel 5% increase

December 8, 2022
Person holding turned on smartphone. (Stock photo)

CMC – The Saint Lucia government says the telecommunication company, DIGICEL, “has not followed the correct protocol” after postpaid customers said they have been informed of a “price adjustment”.

Senior Minister and Minister for Infrastructure, Ports, Transport, Physical Development, and Urban Renewal Stephenson King, told reporters that while the company is not adhering to the correct protocol in its price adjustment notice, he is still hopeful of an amicable resolution.

DIGICEL postpaid customers have reported that the company informed them of a five per cent monthly subscription fee increase as it deals with the impact of substantial increases in business costs.

The company has said that the fees would be made to bills due from December 29 this year.

“I have seen those notices going around and obviously DIGICEL has not followed the correct protocol,” King told reporters.

King said that the National Telecommunications Regulatory Commission (NTRC) and the Eastern Caribbean Telecommunications Authority (ECTEL) would receive such applications from service providers, and that they would seek justification for the service providers’ pricing requests.

But he noted that DIGICEL in its notice to customers cited reasons for proposing the increase and that the NTRC is now looking at the proposal.

King told reporters that he had also spoken to ECTEL and is awaiting a response from both entities.

“…I have also reached out to DIGICEL themselves and I have had a conversation with them and hopefully we’ll be able to resolve this matter amicably,” King added.

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